Once a cake has been picked up by the customer or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored.
Our cakes are exceptionally moist. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to temperature conditions.
We bake one day and decorate the next. If you'd like to cancel or change the flavor of your cake, we require a minimum 24 hour notice.
If you come to our store for “pick up” and the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee).
NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.